It is very important for us that you are satisfied with your order. You have the right to cancel your order by informing Nosht within 14 days after receiving your order. Contact us according to the instructions below, if you want to make a return.
The cancellation applies to products only if the product packaging is intact and the product is unused. The customer is responsible for return shipping costs. You must, no later than fourteen (14) days from the date of the cancellation notice, return the products to us. As you are responsible for the return of the products, so please make sure that the products are well packed during the shipment. Use the original packaging or package the products in a similar way so that they return unbroken.
We will refund received payments or price differences for the cancelled order for the same payment method you used when paying in the Shop. We will also refund the shipping fee for orders if the entire order is cancelled. When cancelling a part of an order, we will charge the shipping fee, which is deducted from the refundable amount.
Please contact us at firstname.lastname@example.org within 14 days after receiving your order. If the product is damaged, wrong or faulty, attach a clear picture of the product and its package to your email. Also, include 1) the order number of the delivery, 2) your name and contact information, and 3) a specification of the product(s) to be returned.
We will reply with further instructions.
Please keep the shipment receipt for at least three months, otherwise, we will not take responsibility if the return parcel is lost during the delivery.
Returns are processed as quickly as possible. Please take notice that the return shipment usually takes longer than a regular shipment to the customer.